Terms and Conditions
TICKET/CRUISE CONTRACT
Your ticket is the Cruise Contract which is enclosed in every document package. You will receive this package within 28 days of sailing. Carefully read your Cruise Contract, as it contains important terms and conditions which govern your cruise vacation. It must be signed by all Guests upon check-in at a Walt Disney World® hotel or prior to embarkment at the Disney Cruise Line® Terminal. In the event of conflict between the terms and conditions contained in the Cruise Contract, these Terms and Conditions, the terms of any Disney Cruise Line advertisement or offer, and the oral or written representations of any Disney Cruise Line representative, the terms and conditions contained in the Cruise Contract shall control.
MINORS
Minors under the age of 18 not traveling with a parent or legal guardian must be accompanied by an adult over the age of 21 in the same stateroom and must have the Cruise Contract signed by a parent or legal guardian. The signed Cruise Contract must be received upon Walt Disney World Resort check-in or prior to embarkment.
After 9 p.m. the night clubs are restricted to Guests 18 years or older.
BAGGAGE, VALUABLES AND OTHER POSSESSIONS
Each Guest may bring aboard the ship a reasonable amount of clothing and personal effects without charge, not to exceed two bags per person. All Guest baggage must be stored in the Guest’s stateroom and must be labeled with the Disney Cruise Line baggage tag. Dangerous or illegal articles such as weapons, explosives, oxygen, combustible substances or non-prescription controlled substances may not be brought to the Walt Disney World Resort or taken aboard the ship. Any such items shall be surrendered to the Master of the vessel at embarkation, and may be disposed of at the sole discretion of the Master. You should retain valuables such as cash, negotiable securities or other financial instruments, gold, silverware, jewelry, ornaments, works of art, photographic/video/audio equipment or supplies, laptop computers, cellular phones or other valuables in your personal control as Disney Cruise Line is not responsible for damage to or loss of these items.
DEPOSIT/PAYMENT INFORMATION
The deposits required to confirm all reservations will be 20% of the voyage fare. The total voyage fare does include port fees, but does not include insurance, transfers, taxes or air. Everyone in the traveling party will be charged a deposit, including children 12 weeks and older.
Guests who book their next cruise while onboard will only have to pay a 10% deposit. When you book onboard, you will receive up to a $200 onboard credit per stateroom and a reduced deposit on sailings 7 nights or longer. Travel on these onboard bookings must be completed within 24 months to maintain these benefits. If you are unable to sail within this time period, the onboard booking benefits will be removed from the reservation.
For most itineraries, the balance of the reservation must be paid no later than 90 days prior to sailing for concierge categories 1-3, R-V and 75 days for all other categories 4-12, 4A-11C. Full payment for the cruises 10 nights or longer or cruises less than 10 nights that embark or debark from a non-US port must be received 150 days prior to arrival for all concierge categories and 120 days prior to arrival for all non-concierge categories. Changes made to your reservation within 30 days of sailing will incur a fee.
Vacation and cruise packages are subject to cancellation if full deposit is not received in our office within the option period specified at time of booking. Final (full) payment in the form of a check or credit card (American Express®, Discover® Card, MasterCard®, Visa®, Diner’s Club, Japanese Credit Bureau) must be received on the date determined at the time of booking. Payment for group travel may vary.
FINAL PAYMENT
Any cruise reservations which are not paid in full by their balance due date will automatically be canceled.
Blackout Dates when rebooking Onboard:
Some cruise sailing dates may be blacked out for sailings that are booked onboard. When booking onboard, you will still be able to book these dates, but you will not receive the normal 10% onboard booking discount or 50% off deposit. You will still receive the onboard credit.
TRANSFERRING A RESERVATION TO A TRAVEL AGENT
Disney has a policy for reservations booked directly with them and transferred to a travel agent. Included in this policy are Walt Disney World, Disneyland, Disney Cruise Line, Adventures by Disney, and Aulani. Disney must approve all requested transfers.
- Reservations paid in full are not eligible to be transferred.
- Reservations that are not paid in full may only be requested within 30 days of the initial booking. (Initial booking date is the date the Reservation Center generates a reservation number, not when the deposit is made).
CANCELLATIONS/REFUNDS
All notifications of cancellations must be received in our offices prior to 5 pm Eastern Time to be processed the same day. Any notifications received after 5 pm Eastern Time will be processed the next business day.
Cancellations may be made by telephone or in writing. Changes to the vacation commencement date or changes of Guest names are subject to cancellation fees, stateroom and occupancy availability and prevailing rates at the time of the change. For cancellations, amounts paid, minus cancellation fees and other amounts owed, will be promptly refunded. No refunds will be made in the event of interruption or cancellation by the Guest after vacation commencement date. All appropriate refunds will be made directly to the Guest’s credit card account or through the Guest’s Travel Agent if the reservation is made through a Travel Agent. Disney Cruise Line is not responsible for the receipt of refund monies by Guests from their Travel Agents. When applicable, monies are refunded based on exchange rates at the time of cancellation, not the exchange rate at the time of payment. All travel documents including airline tickets must be returned before refund processing can begin. Certain Travel Agents may withhold an agency cancellation fee. Disney Cruise Line reserves the right to restrict any changes to a reservation. All changes are subject to availability. Please note that changes made to overall party size may result in a change to the rate. For your peace of mind, we recommend the purchase of the Vacation Protection Plan. Premiums for the Vacation Protection Plan must be paid by the final payment due date, and the Vacation protection Plan is not effective until final vacation payment is made.
Effective through 3/2/15:
The chart below outlines the current cancellation policy for DCL cruises less than 10 nights where embark or debark is U.S. port (non holiday sailings).
| If you cancel within this period: | The cancellation fee is: |
| Non-suites/concierge staterooms:
74 – 45 Days prior to sail |
Loss of Deposit per guest. |
| Non-suites/concierge staterooms:
44 – 30 Days prior to sail |
50% of vacation price per guest |
| Non-suites/concierge staterooms:
29 – 15 Days prior to sail |
75% of vacation price per guest |
| Non-suites/concierge staterooms:
14 Days or less before sailing |
No refund |
The chart below outlines the cancellation policy for DCL Holiday Sailings* of less than 10 nights where embark and debark is a U.S. port:
| If you cancel within this period: | The cancellation fee is: |
| Non-suites/concierge staterooms :
89 – 65 Days prior to sail |
Loss of Deposit per guest. |
| Non-suites/concierge staterooms:
64 – 43 Days prior to sail |
50% of vacation price per guest |
| Non-suites/concierge staterooms:
42 – 15 Days prior to sail |
75% of vacation price per guest |
| Non-suites/concierge staterooms:
14 Days or less before sailing |
No refund |
*Holiday sailings are sailings that include Christmas Day, New Year’s Day, Thanksgiving Day or July 4th.
The chart below outlines the cancellation policy for DCL cruises less than 10 nights where embark and debark is a U.S. port:
| If you cancel within this period: | The cancellation fee is: |
| Suites/concierge staterooms :
90+ days prior to sail |
Loss of Deposit per guest. |
| Suites/concierge staterooms:
89 – 56 Days prior to sail |
50% of vacation price per guest |
| Suites/concierge staterooms:
55 – 30 Days prior to sail |
75% of vacation price per guest |
| Suites/concierge staterooms:
29 days or less before sailing |
No refund |
The chart below outlines the cancellation policy for DCL cruises of 10 nights or more and cruises less than 10 nights where embark and debark is non-U.S. port:
| If you cancel within this period: | The cancellation fee is: |
| Non-suites/concierge staterooms :
119 – 56 Days prior to sail |
Loss of Deposit per guest. |
| Non-suites/concierge staterooms:
55 – 30 Days prior to sail |
50% of vacation price per guest |
| Non-suites/concierge staterooms:
29 – 15 Days prior to sail |
75% of vacation price per guest |
| Non-suites/concierge staterooms:
14 days or less before sailing |
No refund |
The chart below outlines the cancellation policy for DCL cruises of 10 nights or more and cruises less than 10 nights where embark and debark is non-U.S. port:
| If you cancel within this period: | The cancellation fee is: |
| Suites/concierge staterooms :
90+ days prior to sail |
Loss of Deposit per guest. |
| Suites/concierge staterooms:
89 – 56 Days prior to sail |
50% of vacation price per guest |
| Suites/concierge staterooms:
55 – 30 Days prior to sail |
75% of vacation price per guest |
| Suites/concierge staterooms:
29 days or less before sailing |
No refund |
Effective 3/3 15:
The chart below outlines the current cancellation policy for DCL cruises 1 to 5 nights where embark or debark is U.S. port (non holiday sailings).
| If you cancel within this period: | The cancellation fee is: |
| Non-suites/concierge staterooms:
74 – 45 Days prior to sail |
Loss of Deposit per guest. |
| Non-suites/concierge staterooms:
44 – 30 Days prior to sail |
50% of vacation price per guest |
| Non-suites/concierge staterooms:
29 – 15 Days prior to sail |
75% of vacation price per guest |
| Non-suites/concierge staterooms:
14 Days or less before sailing |
No refund |
The chart below outlines the cancellation policy for DCL Holiday Sailings*: cruises 1 to 5 nights where embark and debark is a U.S. port:
| If you cancel within this period: | The cancellation fee is: |
| Non-suites/concierge staterooms :
89 – 65 Days prior to sail |
Loss of Deposit per guest. |
| Non-suites/concierge staterooms:
64 – 43 Days prior to sail |
50% of vacation price per guest |
| Non-suites/concierge staterooms:
42 – 15 Days prior to sail |
75% of vacation price per guest |
| Non-suites/concierge staterooms:
14 Days or less before sailing |
No refund |
*Holiday sailings are sailings that include Christmas Day, New Year’s Day, Thanksgiving Day or July 4th.
The chart below outlines the cancellation policy for DCL cruises 1 to 5 nights where embark and debark is a U.S. port:
| If you cancel within this period: | The cancellation fee is: |
| Suites/concierge staterooms :
90+ days prior to sail |
Loss of Deposit per guest. |
| Suites/concierge staterooms:
89 – 56 Days prior to sail |
50% of vacation price per guest |
| Suites/concierge staterooms:
55 – 30 Days prior to sail |
75% of vacation price per guest |
| Suites/concierge staterooms:
29 days or less before sailing |
No refund |
The chart below outlines the cancellation policy for DCL cruises of 6 to 9 nights where embark or debark is a U.S. Port (non holiday sailings):
| If you cancel within this period: | The cancellation fee is: |
| Non-suites/concierge staterooms :
89 – 56 Days prior to sail |
Loss of Deposit per guest. |
| Non-suites/concierge staterooms:
55 – 30 Days prior to sail |
50% of vacation price per guest |
| Non-suites/concierge staterooms:
29 – 15 Days prior to sail |
75% of vacation price per guest |
| Non-suites/concierge staterooms:
14 days or less before sailing |
No refund |
The chart below outlines the cancellation policy for DCL Holiday Sailings*: Cruises 6 to 9 nights where embark and debark is a U.S. port:
| If you cancel within this period: | The cancellation fee is: |
| Non-suites/concierge staterooms :
104 – 75 days prior to sail |
Loss of Deposit per guest. |
| Non-suites/concierge staterooms:
74 – 43 Days prior to sail |
50% of vacation price per guest |
| Non-suites/concierge staterooms:
42 – 15 Days prior to sail |
75% of vacation price per guest |
| Non-suites/concierge staterooms:
14 days or less before sailing |
No refund |
*Holiday sailings are sailings that include Christmas Day, New Year’s Day, Thanksgiving Day or July 4th.
The chart below outlines the cancellation policy for DCL Cruises 6 to 9 nights where embark and debark is a U.S. port:
| If you cancel within this period: | The cancellation fee is: |
| Suites/concierge staterooms :
90+ days prior to sail |
Loss of Deposit per guest. |
| Suites/concierge staterooms:
89 – 56 Days prior to sail |
50% of vacation price per guest |
| Suites/concierge staterooms:
55 – 30 Days prior to sail |
75% of vacation price per guest |
| Suites/concierge staterooms:
29 days or less before sailing |
No refund |
The chart below outlines the cancellation policy for DCL Cruises 10 nights or more and cruises less than 10 nights where embark and debark is non-U.S. port:
| If you cancel within this period: | The cancellation fee is: |
| Non-suites/concierge staterooms :
119-56 days prior to sail |
Loss of Deposit per guest. |
| Non-suites/concierge staterooms:
55 – 30 Days prior to sail |
50% of vacation price per guest |
| Non-suites/concierge staterooms:
29 – 15 Days prior to sail |
75% of vacation price per guest |
| Non-suites/concierge staterooms:
14 days or less before sailing |
No refund |
The chart below outlines the cancellation policy for DCL Cruises 10 nights or more and cruises less than 10 nights where embark and debark is non-U.S. port:
| If you cancel within this period: | The cancellation fee is: |
| Suites/concierge staterooms :
90+ days prior to sail |
Loss of Deposit per guest. |
| Suites/concierge staterooms:
89 – 56 Days prior to sail |
50% of vacation price per guest |
| Suites/concierge staterooms:
55 – 30 Days prior to sail |
75% of vacation price per guest |
| Suites/concierge staterooms:
29 days or less before sailing |
No refund |
| Changes such as Gateway changes, flight cancellations, flight date changes, name changes or corrections are considered cancellations and the following fees will apply. |
The chart below outlines the policy for Air Change/Cancellations:
| If you cancel within this period: | The cancellation or change fee is: |
| Domestic Air | |
| 74-45 days | 10% of the air supplement per guest |
| 44-31 days | 50% of the air supplement per guest |
| 30-0 days | no refund |
| International Air | |
| 89-45 days | 50% of the air supplement per guest |
| 44-0 days | no refund |
Domestic air cancellation fees apply for sailings where both the embark and debark port are in North America. International air cancellation fees apply for all other sailing itineraries.
A cancellation fee in the amount of the total hotel cost for all nights reserved will be assessed if a hotel reservation outside of Orlando is cancelled 14 days or less prior to arrival date. A cancellation fee will be assessed if a hotel reservation in Orlando is cancelled 4 days or less prior to arrival date. Please contact Disney Cruise Line for details.
SERVICE FEES
Changes to a reservation may result in a per Guest service fee. Please consult your Travel Agent or Disney Cruise Line for further details.
CLAIMS/NOTICE REQUIREMENTS/TIME LIMITS
No claim for delay, detention, personal injury, illness, emotional distress or death of a Guest, or for loss of or damage to any property of a Guest, may be brought against Disney Cruise Line unless written notice of such claim is provided to Disney Cruise Line within six (6) months after the date of the event upon which such claim is based (within 30 days after the termination of the cruise for a claim of property loss or damage); and no legal action may be brought against Disney Cruise Line for delay, detention, personal injury, illness, emotional distress or death of a Guest, or for loss of or damage to any property of a Guest, unless such legal action shall be commenced within one (1) year after the date of the event upon which such claim is based (within one (1) year after the termination of the cruise for a claim for property loss or damage), and legal process relating to such action is served on Disney Cruise Line within 120 days after filing, notwithstanding any provision of law of any state, territory, possession or country to the contrary. All legal actions arising out of or relating to a Disney Cruise Line vacation shall be brought, if at all, and maintained exclusively in and before any court of competent jurisdiction located in Brevard County, Florida, U.S.A., or the United States District Court, Middle District of Florida, Orlando Division, to the exclusion of courts located in any other county, state, country, territory or possession whatsoever. The only exception to this choice of forum is when and if Disney Cruise Line asserts a petition for exoneration from or limitation of liability. Disney Cruise Line liability for loss of or damage to property of any Guest is limited to the amount of $300 per Guest per voyage, unless upon embarkation a Guest declares the true value of the property in writing and pays 5% of the true value declared in excess of $300 to Disney Cruise Line, in which case Disney Cruise Line liability will be limited to the true value declared not to exceed $5,000. All settlements will be made based on actual cash value (replacement cost, less depreciation) up to the U.S. $300/$5,000 limits to Disney Cruise Line liability. Losses due to ordinary wear and tear, perils of the sea and acts of God are not reimbursable. Disney Cruise Line provides an in-room safe for your convenience; however, Disney Cruise Line shall in no event be liable for the loss of or damage to cash, negotiable securities, gold, silverware, jewelry, ornaments, works of art, photographic/video/audio equipment or supplies, laptop computers, cellular phones or other valuables unless the same have been deposited with the Master or other designated representative who issued a written receipt therefor. In the event of such deposit, Disney Cruise Line liability for loss or damage thereof shall be limited as otherwise provided in this paragraph. Additional coverage may be purchased through the Vacation Protection Plan which is provided through World Access Service Corporation.
Walt Disney World RESORT CHECK-IN; SHIP EMBARKATION
Check-in time for Walt Disney World Resort hotels is normally after 4:00 p.m. For Guests arriving early, luggage arrangements can be made so Guests can visit Theme Parks or enjoy Resort amenities. It is recommended that necessary items including: proof of citizenship, valuables, medications, (in their original containers) and any other personal items or other items required for check-in or embarkation be packed in your day bag. Walt Disney World Resort check-out time is normally before 11:00 a.m. Ship’s embarkation begins at 1:00 p.m. Guests are required to be on board the ship at least one hour before scheduled sailing time.
INCLUDED IN VACATION FARE
Cruise vacation fares include shipboard accommodations on a per-Guest basis, and all meals and entertainment as provided on board the vessel. For parties reserving a suite for more than 5 Guests, an additional Walt Disney World Resort hotel room will be required at additional cost.
EXCLUDED FROM VACATION FARE
The Resort portion of the fare does not include meals, beverages, or any other item of a personal nature. The cruise portion of the fare does not include shore excursions, sightseeing or meals ashore in the ports of call, gratuities, alcoholic beverages, soft drinks, bottled water, laundry or valet services, or any other items not specifically included. The fare also does not include airfare, ground or baggage transfers, fuel supplements or Government Taxes and Fees, which consist of all taxes and fees imposed by U.S. and foreign governmental and quasi-governmental authorities, including without limitation U.S. Customs and Immigration fees, ship passengers international departure tax, airport passenger facility charge, flight segment fees, international arrival and departure taxes, and sales, use and excise taxes.
CRUISE HEALTH CONSIDERATIONS
By boarding the Disney Cruise Line® cruise ship, Guests represent themselves as physically and otherwise fit to travel. If you have a medical condition which requires you to take prescription medication or may require you to obtain medical care during the course of your cruise vacation, please consult with your personal physician prior to traveling. For your convenience, a physician and nurse are on call 24 hours a day to provide basic medical services. The physician and nurse are not employees or representatives of Disney Cruise Line and will charge their prevailing fees for services provided at your request. Decisions regarding medical care and treatment are personal and confidential and as such are strictly between the Guest and physician and nurse. Disney Cruise Line is not liable for any death, personal injury, illness or emotional distress caused by reason of any treatment, diagnosis, advice, examination, prescription or other service provided by such medical personnel or by the failure of such medical personnel to provide any treatment, diagnosis, advice, examination, prescription or other service. The ship’s Master has the right at any time to require any Guest to disembark for medical reasons, and compliance is mandatory. For your peace of mind, we recommend the purchase of the Vacation Protection Plan. Premiums for the Vacation Protection Plan must be paid by the final payment due date, and the Vacation Protection Plan is not effective until final vacation payment is made.
HOLIDAY SHOPPING
Retail establishments in destination ports may be closed for certain holidays.
RIGHT TO CHANGE ITINERARY/DETENTION
Disney Cruise Line may in its sole discretion and without prior notice change, substitute, postpone, cancel or deviate from any scheduled sailing, itinerary or call at any port, and may substitute another vessel for the ship, and shall not be liable for any loss or damage incurred by a Guest as a result of any such change, substitution, postponement, cancellation or deviation. The Guest shall pay any and all expenses incurred if a Guest is detained on board ship or elsewhere at any stage of a voyage because of quarantine, port regulations, prevailing applicable law, illness or other cause.
PASSENGER SERVICES ACT
The United States Passenger Services Act requires does not allow Guests to board in our first Western Caribbean port of call, Key West.
GROUP TRAVEL
Policies for group travel may vary. Please contact Dreams Unlimited Travel for specifics.
PETS
No animals are allowed on board the ships except for service animals.
REFUSAL OF PASSAGE
US Customs regulations require that you be checked in prior to 4:00 pm. Guests arriving after that time will be denied boarding. If your flight arrives at the Orlando airport between 3:00 and 3:45 pm, the Disney Cruise Line airport team can check you in at the airport. If you use this option, you are responsible for getting to Port Canaveral prior to the ship sailing.
Disney Cruise Line may refuse to transport or may disembark at any port any Guest who may be suffering from a contagious or infectious disease, ill health or whose presence in the opinion of the Master may be detrimental to the comfort or safety of other Guests or the crew, or who, in the Master’s opinion, might be excluded from landing at destination by Immigration or other governmental authorities. In such cases the Guest shall not be entitled to any refund of fare or compensation whatsoever. Women who have entered their 24th week of pregnancy as of their embarkation date will be refused passage due to safety concerns. Neither a physician’s medical statement nor a waiver of liability will be accepted. In addition, Disney Cruise Line cannot be held responsible or liable for any complications relating to pregnancy at any stage. Infants under 12 weeks old will not be allowed to travel aboard Disney Cruise Line ships.
STATEROOM OCCUPANCY
Occupancy of stateroom on board the ships is limited to the number of berths in that stateroom. Disney Cruise Line reserves the right to limit the number of berths and single staterooms sold.
SHIPS’ REGISTRY
Ships’ Registry: The Bahamas
TRANSFER INFORMATION
For Guests who purchase the Disney Cruise Line Air Program, ground and baggage transfers are included in your vacation package to and from the port of embarkation and the airport closest to the port of embarkation. Guests who make their own air arrangements may purchase ground and baggage transfers from Disney Cruise Line, which transfers include transportation between the port of embarkation and the airport closest to the port of embarkation. Please note that those Guests who do not purchase the Disney Cruise Line Air Program or ground transfers from Disney Cruise Line are responsible for all ground and baggage transportation to and from the airport, the port of embarkation and their hotel, if applicable. We recommend that you allow a minimum of four hours at the beginning and end of your cruise for travel time, customs clearances and security checks at the port of embarkation and the airport.
RATES SUBJECT TO CHANGE
Disney Cruise Vacations reserves the right to change all prices which appear in the Disney Cruise Line brochure without prior notice. Such price changes will not affect bookings with paid deposit or timely final payment, except where the increase results from increases in Government Taxes and Fees.
SINGLE OCCUPANCY RATES
Single occupancy fares are available upon request, subject to availability. Guests booking non-suites/concierge categories will be charged 175% of the package price. Guests booking suites/concierge categories will be charged 200% of the package price.
SMOKING/NON-SMOKING POLICY
For the comfort and enjoyment of our Guests, Disney Cruise Line® cruise ships have been primarily designated as non-smoking ships. However, it is recognized that some of our Guests smoke. To provide an onboard atmosphere that also satisfies smokers, designated smoking areas include many of the lounges, portions of open-air decks and private verandahs. Disney Cruise Line requests that all Guests observe the non-smoking areas and refrain from smoking pipes and/or cigars in any of the public areas. These requests are to provide a comfortable shipboard living atmosphere for everyone.
VACATION PROVIDERS
Magical Cruise Company, Limited (doing business as Disney Cruise Line-Registered Office: 3 Queen Caroline Street, Hammersmith, London, W6 9PE, England), DCL Island Development, Ltd., and Disney Cruise Vacations, are each separate entities and are indirect subsidiaries of The Walt Disney Company. Disney Cruise Line is the operator of the Disney Magic and Disney Wonder ships. DCL Island Development, Ltd. is the operator and provider of facilities and Disney’s Castaway Cay. Disney Cruise Vacations acts as the sales agent for Disney Cruise Line in booking or confirming arrangements for passage on the Disney Magic and the Disney Wonder. In booking or confirming arrangements for: (a) air or ground transportation or travel; (b) shore excursions; (c) tours; (d) restaurants; or (e) other similar activities or services, Disney Cruise Vacations acts as sales agent for others who own, furnish, operate, conduct or provide such services and activities. In booking or confirming arrangements for theme parks, entertainment and other services at the Walt Disney World Resort, as well as hotels, Disney Cruise Vacations acts as a purchaser/reseller of such accommodations, services and activities. Disney Cruise Vacations shall not be liable or responsible in any way for any act or omission arising from or in connection with such accommodations, services or activities. The liability of the provider of such accommodations, services and activities may be governed by and determined in accordance with limitations contained in applicable tariffs, laws, conventions or contracts governing a guest’s relationship with such provider.
Disney Cruise Line acts as sales agent for others who own, furnish, operate, conduct or provide shore excursions, tours, or similar activities or services, and shall not be liable or responsible in any way for any death, personal injury, illness or emotional distress occasioned by any Guest, or for loss or damage to any Guest’s property, which arises by reason of any act or omission by providers of air or ground transportation, shore excursions, tours, restaurants, hotels, theme parks or other similar services or activities. All concessionaires and their employees operating on the Disney Magic and the Disney Wonder, including without limitation the health club, fitness center, spa, hair salon and laundry, are independent contractors and Disney Cruise Line is not responsible for any such parties’ acts or omissions in providing any goods or services to Guests.
PERISHABLES
Coolers are not permitted except if needed for medications, baby food, or items related to dietary constraints. Coolers containing personal items (e.g. soda or snacks) may NOT be brought on board. Homemade, pre-cooked or other perishable items plus any open snack containers will not be allowed to be brought on board. Disney Cruise line is unable to provide food preparation, refrigeration or storage on board for personal food or beverage items.
INFANT POOL POLICY
For the health and safety of our Guests, parents must observe U.S. Public Health Service requirements by allowing only children who are toilet trained to enter shipboard pools and spas. Diapers and swim diapers are not allowed. However, young children who are not toilet trained are welcome to enjoy the fountain play area near the Mickey Pool that has been designed exclusively for the enjoyment of children wearing swim diapers.
PASSPORTS
Guests are responsible for obtaining proper documentation to board the ship. U.S. government regulations related to passport requirements are subject to change. Therefore, we strongly encourage Guests of all ages to have a valid U.S. passport for all cruises. Please visit the U.S. Department of State website at http://travel.state.gov or call the U.S. National Passport Information Center at 877-4USA-PPT for the most current requirements.
GUESTS WITH DISABILITIES/WHEELCHAIR-ACCESSIBLE STATEROOMS
Disney Cruise Line offers accessible staterooms and suites, equipped for Guests with disabilities. Features include: ramped bathroom thresholds, open bed frames, added phones in the bathroom/nightstand, bathroom and shower handrails, fold-down shower seats, hand-held shower heads, and lowered towel and closet bars. Note: Guests requiring a wheelchair throughout their cruise must make provisions for the use of that wheelchair prior to the cruise.
GUESTS WITH DISABILITIES/ADDITIONAL SERVICES
Transfer tiers are provided at one of our feature pools. Sand wheelchairs are available at Castaway Cay. Wheelchair-accessible restrooms are available in the shipboard common areas. Assistive Listening Systems are available in the main theaters. Closed captioning is available for stateroom televisions and selected onboard video monitors. Sign language interpretation is available for live performances on designated cruise dates. Stateroom Communication Kits containing door knock and phone alerts, phone amplifier, bed shaker notification, a strobe light smoke detector, and a Text Typewriter (TTY) are available.
GUESTS WITH DISABILITIES/ACCOMMODATIONS
If you would like to receive additional information or request accommodations for Guests with disabilities, please discuss your needs with the reservationist at the time of booking. For information via TTY, please call 407-566-7455.
CASTAWAY CLUB
Once you have sailed on Disney Cruise Line, you automatically join the elite ranks of Disney Cruise Line’s Castaway Club. You’ll get your membership card in the mail featuring your member number and DCL Castaway Club contact information.
Silver Castaway member: after 1 cruise
Gold Castaway member: after 5 cruises
Platinum Castaway member: after 10 cruises
Castaway Club Privileges
Some of the perks include (varies according to level of membership):
| Silver Level | Gold Level | Platinum Level | |
| Access to website and update emails | X | X | X |
| Early Booking for shore excursions, Palo and the Spa | 90 days before sailing | 105 days before sailing | 120 days before sailing |
| Members-only toll free number for booking your next Disney Cruise | X | X | X |
| Early booking opportunities for newest itineraries | X | X | |
| Members-only line for boarding process | X | X | X |
| Welcome back stateroom gift | X | X | X |
| Savings on future cruises | X | X | X |
| Castaway Club reception with the ship’s crew | X | X | |
| Special shopping opportunities | X | X | |
| Concierge priority boarding check-in | X | ||
| Special surprises just for Platinum members | X | ||
| Complimentary dinner at Palo | X |
The Castaway Club website features Castaway Club downloads including wallpapers and screensavers, ecards to send to your friends and family, printable coloring pages for the kids, and recipes. You’ll also have access to the latest Disney Cruise Line news, special offers and planning tools.
If you have another Disney Cruise planned, you can access your reservation via the Castaway Club member site.
As a Castaway Club member, if you book your next cruise while onboard, you are eligible for special onboard credits:
Sailing of 7 Nights or More = $200.00
Sailing of 6 Nights or Less = $100.00